When Toyota first began to rise to prominence in this country, the company's cars were known as cheap, plasticky, not-to-be trusted imports.
Now Toyota is on pace to unseat GM as the world's auto sales leader, and is regarded as one of the most innovative companies around.
A New Yorker article by James Surowiecki gives a quick rundown on how that happened.
At Toyota, "the goal is not to make huge, sudden leaps, but, rather, to make things better on a daily basis ... Instead of trying to throw long touchdown passes, as it were, Toyota moves down the field by means of short and steady gains."
The piece had a lot of resonance for me, because I've been talking lately with people who wonder where the Daily News is going, if the site today represents the culmination of our business plan or merely a first step toward a much more ambitious goal.
Most news organizations today are well past their formative phase. The typography, logo, tone, biases, breadth and quality of coverage have been compressed by the weight of time into diamond-hard rules. While layoffs may loom, there's not...more