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Gov. Pat Quinn quietly passed the order as he negotiated with state Republicans during a budget crisis. It could set off a new battle for membership among unions.
Disabled riders criticize service troubles at one new Chicago paratransit company. In other states, the company has faced similar complaints. "They treat the disabled like they're cattle," says a California transit adviser.
In response to an onslaught of complaints from disabled riders, the Regional Transit Authority announces plans to conduct an independent audit of Pace's paratransit services.
Chicago commuters with disabilities say the Pace Suburban Bus Company's revamped paratransit service has left them with longer waits, poor service and intolerably long commutes.
A new system aimed at improving paratransit service in Chicago has left some riders stranded and others with longer - and less friendly - commutes, advocates for the disabled say.