disabled
Disabled riders criticize service troubles at one new Chicago paratransit company. In other states, the company has faced similar complaints. "They treat the disabled like they're cattle," says a California transit adviser.
2 months ago | By Jessica Pupovac
In response to an onslaught of complaints from disabled riders, the Regional Transit Authority announces plans to conduct an independent audit of Pace's paratransit services.
3 months ago | By Jessica Pupovac
Paratransit commuters denounce a committee formed to address passenger complaints, saying its membership does not include enough riders or minorities.
4 months ago | By Jessica Pupovac
Chicago commuters with disabilities say the Pace Suburban Bus Company's revamped paratransit service has left them with longer waits, poor service and intolerably long commutes.
4 months ago | By Jessica Pupovac
A new system aimed at improving paratransit service in Chicago has left some riders stranded and others with longer - and less friendly - commutes, advocates for the disabled say.
5 months ago | By Jessica Pupovac
